Inputs.io, an online Bitcoin wallet operated by community member TradeFortress has recently been hacked. According to the site’s homepage, “Two hacks totalling about 4100 BTC have left Inputs.io unable to pay all user balances.” Some members of the BitcoinTalk forum have gone as far as claiming that the site was a scam. There really is no way to know for sure. Users affected by this event include Bitcoin poker players, who may have used the service as a way to make transfers conveniently.

Fortunately, if you had more than 1 BTC stored in your account, you are eligible for a partial refund. We were able to get some of our Bitcoins back. and we hope you can too. Here’s how we did it:

Check your account balance to see how many BTC you had stored in inputs.io. You are able to login to the website, although you cannot make any transactions. Do not deposit more BTC into your account.

Send an email to [email protected] using the email associated with your account. Include a Bitcoin address to receive your refund. The homepage suggests “an offline, open source light/SPV wallet like Multibit or Electrum”, which is a good choice for security and speed. However, any Bitcoin address should work.

Wait for a reply. We managed to get a response from inputs.io support only 30 minutes after sending an email. It’s likely some people will have much longer waiting times, since the support system is likely filled with refund requests at the moment. The amount we got refunded was approximately 57% of our account balance.

We received this email from inputs.io:

Hi, we have sad news.. Due to major hacks, Inputs does not have enough BTC to repay everyone fully. We’re dividing up the coins we do have left based on a sliding scale, and have sent it to the specified address. On your Inputs account, your balance should have flipped to the negative to indicate you’ve received a refund. We apologize sincerely for the lost Bitcoins. It’s been a very hard lesson for us, and we’re sorry that we have to pass it onto our users. Please respond to the email if you have any queries.

For people with less than 1 BTC in their inputs.io account, there’s still hope! TradeFortress has posted on the BitcoinTalk forums, saying that refunds for larger balances are prioritized, since refunds are done manually. It’s very possible that people with lower balances will be able to withdraw BTC from the service in the future.

The reality is that many Bitcoin users have been using Inputs.io to make transactions easily, and they have now lost in total over $1.1 million worth of BTC. We are trying our best to make sure people can get their money back safely.


12 Responses

  1. BTChap

    Got a partial refund of my coins within hours of emailing them an adress to send the coin to.
    There was an attack but it’s been handled quite well so far. Now, to see what coming.

    Reply
  2. MikeyBT

    I withdrew my BTC (well, a portion of it) thru the inputs.io support. Wondering if they will repay the rest of my BTC, when things get sorted out.

    Thank you SO much! Great post!

    Reply
  3. quimpstar

    I have not received any portion of my BTC yet and have sent several emails so far.

    Reply
    • MikeyBT

      I think you should wait, because they probably have to do a lot of refunds right now by hand

      Reply
  4. Rgonomike

    I still have my Bitcoins on their online wallet. They’ve not been taken during the hack thankfully but I cannot withdraw them…
    I sent several email to support without any answer.

    Am I the only one in this situation?

    Reply
    • Bitcoin Reviewer

      Hi Rgonomike,

      You should send an email from the email address associated with your account. Make sure you include your Bitcoin address.

      If you have already done that, you should wait for a response. It has worked for many of our readers so far.

      Good luck!

      Reply
  5. Bred

    With all due respect I want to tell you that we 64btc back to my address thanks. Any breach of the client or rule violations subject to criminal law. address 1tzYp6DNJFkB7bP3JAN8CNHGxESo1NVe9

    Reply
  6. rppbtc

    Have sent mails after mails. had just north of 1BTC.. no response what so ever so far.

    Reply
      • John Delono

        Unfortunately, it seems that they are no longer refunding users. The administrator, TradeFortress, has not been active on the Bitcoin forum for a month.

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